The Riverhead Experience Terms of Service


ACCESSIBILITY

All guests arriving to The Riverhead via ferry must be of a reasonable fitness and able to ascend 55 (relatively steep) steps to reach the venue unaided.
There is no elevator and all venues are at the top of said stairs. Please note that we are unable to provide meal or beverage service at the dock.

MINIMUM NUMBERS

The ferry operators require a minimum number of confirmed customers to sail, should these minimum numbers not be reached they reserve the right to cancel the service. A full refund will be provided, and as much notice as possible given. 

FERRY CANCELLATIONS

All our cruises are designed with your safety and comfort in mind. The Riverhead trip cruises in sheltered waters that are workable and comfortable in all weather conditions. We would only cancel a Riverhead cruise in severe cyclonic conditions. In the event of bad weather the Master at his discretion may cancel the Charter in the interests of Passenger safety. If we need to cancel your trip due to bad weather or a break down we will give you the option of a full refund, or rebook to a new date

CUSTOMER CANCELLATIONS & REFUNDS 

Cancellations made at least 48 hours prior to your sailing time will receive a refund less a non refundable $3 per person booking/admin fee.
No refunds for cancellations within 48 hours of your sailing time.
If the ferry has had to cancel the trip due to weather or any other unforeseen circumstance, a full refund will be provided

DATE CHANGES

If you wish to re-book another date please contact us on 09 412 8902 at least 48 hours prior to your booked sailing time.  Amendments to your booking within 48 hours will be treated as a last minute cancellation and no refund given.

CONDUCT ON BOARD

A reasonable standard of behaviour is required on your cruise. Please respect the Staff and other guests on board so everyone can have an enjoyable trip.

It is a Health & Safety requirement that you must listen and abide by all lawful and reasonable instructions given by the Master and crew while on board. Please ensure you listen to the safety announcements and abide by Health & Safety procedures. For more detailed information about Safety Procedures please refer to the Customer Health and Safety Manual by clicking on the following link. https://drive.google.com/file/d/1xbc2qzfqAUO2Huo0jUjcha4Ou-TFq4-k/view?usp=sharing

If you have Children on board please ensure they are supervised and do not climb or run around the Vessel. Any problems regarding intoxication or disorderly behaviour during the cruise will result in the possible termination of the cruise or your removal from the Vessel with no refund. Although we want you to have a few drinks and a great time, due to our Bar license, we are not allowed to serve intoxicated passengers on board. Please note intoxicated passengers will not be permitted to board the Vessel at Westhaven or at Riverhead. Please ensure you abide by the current liquor licensing rules. No drugs, BYO Alcohol, or other illicit substances are permitted on board or at the Riverhead. 

Stag Parties are not permitted on public sailings.

Under no circumstances is anyone to Jump overboard, this is an offence under the Maritime act and you could be prosecuted. For your own safety Please do not stand on the seats or sit on the railings while you are on board this cruise.

CONDITIONS OF LANDING AT THE RIVERHEAD

No food, beverages nor drugs of any kind are to be brought and consumed on the premises. Nor, due to licensing laws, may you take any alcohol away with you.
Footwear is a requirement for entry into the property, and a tidy standard of dress required for diners in the restaurant.

GROUPS OVER 14 PEOPLE IN THE LANDING

Whilst we endeavour to seat groups together, please note that groups over 14 will be split over separate tables in The Landing. Out of respect for other diners we ask that groups wishing to mix and mingle do so in the Portage Bar, or hire The Boat House for a private function.  If you are unsure of the best venue for your requirements please call prior to confirming  booking